![]() If your speech is long and filled with overly detailed information, time-oriented listeners will simply start to tune you out as you’re speaking. Chances are the people on the board of directors are all pressed for time. Imagine that you’ve been asked to speak about a new project to the board of directors of a local corporation. In your professional future, some audience members will have real time constraints, not merely perceived ones. This is the important reason why speeches or conversations with young audiences must be shorter or include more variety than speeches to adults. If you’ve been asked to speak to a group of middle school students, you need to realize that their attention spans are simply not as long as those of college students. Time-oriented listeners convey their impatience through eye-rolling, shifting about in their seats, checking their phones, and other inappropriate behaviors. This kind of listener may be receptive for only a brief amount of time and may become rude or even hostile if the communicator expects a longer focus of attention. Time-oriented listeners can become impatient with slow delivery or lengthy explanations. People using a time-oriented listening style prefer a message that gets to the point quickly. Instead, content-oriented listeners want to listen to well-developed information with solid explanations. In such an instance, your audience’s response is likely to be less enthusiastic than you might want. If you just talk about the fact that there are over forty-five million orphans in Africa but don’t explain why, you’ll sound like an infomercial. Imagine you’re delivering a speech on the plight of orphans in Africa. You can advocate ideas that are important to you, but if you omit important limitations, you are withholding part of the truth and could leave your audience with an inaccurate view. You can emphasize an idea, but if you exaggerate, you could lose credibility in the minds of your content-oriented audience. Therefore, you have an obligation to represent the truth in the fullest way you can. When you give a speech or lead a meeting at work, many members of your audience will be content-oriented listeners who will be interested in learning from you. An action-oriented listener finds “buckling up” a more compelling message than a message about the underlying reasons.Ĭontent-oriented listeners are interested in the message itself, whether it makes sense, what it means, and whether it’s accurate. ![]() ![]() Instead, the attendant says only to buckle up so we can leave. The flight attendant doesn’t explain that the content of the speech is actually mandated by the Federal Aviation Administration. The flight attendant does not read the findings of a safety study or the regulations about seat belts. For example, when you’re a passenger on an airplane waiting to push back from the gate, a flight attendant delivers a brief speech called the preflight safety briefing. This can be especially true if the reasons are complicated. This type of listener seeks a clear message about what needs to be done and might have less patience for listening to the reasons behind the task. Does the speaker want votes, donations, volunteers, or something else? It’s sometimes difficult for an action-oriented speaker to listen to details such as the descriptions, evidence, and explanations with which the speaker builds their case.Īction-oriented listening is sometimes called task-oriented listening. Why did he or she go to Haiti? How did he or she get away from his or her normal practice and patients? How many lives did he or she save? We might be less interested in the equally important and urgent needs for food, shelter, and sanitation following the earthquake. The people-oriented listener is likely to be more attentive to the speaker than to the message.Īction-oriented listeners are primarily interested in finding out what the speaker wants. If you are a people-oriented listener, you might have certain questions you hope will be answered such as: Does the artist feel successful? What’s it like to be famous? What kind of educational background does he or she have? In the same way, if we’re listening to a doctor who responded to the earthquake crisis in Haiti, we might be more interested in the doctor as a person than in the state of affairs for Haitians. For instance, when people-oriented listeners hear an interview with a famous rap artist, they are likely to be more curious about the artist as an individual than about music, even though the people-oriented listener might also appreciate the artist’s work. ![]() People-oriented listeners listen to the message in order to learn how the speaker thinks and feels about the message. The people-oriented listener is one that is interested in the speaker. ![]()
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